Del Harvey: Protecting Twitter users (sometimes from themselves)

The speaker discusses their role at Twitter, focusing on ensuring user trust and safety. They highlight the challenges of managing Twitter's vast scale, where rare events occur frequently. Examples are given of misinterpretations and the complexities of identifying spam and phishing. The speaker emphasizes the importance of visualizing potential risks to design effective protections. Despite the challenges, they note that most interactions on Twitter are positive.

What was the increase in the number of tweets from January 2009 to January 2014?

• A 10,000% increase

• A 24,900% increase

• A 50,000% increase

• A 100,000% increase

Why is it challenging to determine if a tweet is abusive?

• Because context and intent can vary

• Because all tweets are abusive

• Because Twitter has no guidelines

• Because all tweets are harmless

What is a potential innocent explanation for a tweet that appears to be spam?

• A user sending random messages

• A user promoting a scam

• A notification about the International Space Station

• A user trying to hack accounts

Why is it important to distinguish between spam and crucial speech?

• To increase the number of tweets

• To avoid silencing important voices

• To make Twitter more entertaining

• To ensure all tweets are deleted

What precaution did Twitter take when launching photo uploads?

• They increased the character limit

• They allowed only cat photos

• They stripped geodata from photos

• They banned photo uploads

What is the speaker's approach to ensuring safety on Twitter?

• Assuming all users are harmful

• Focusing only on positive interactions

• Ignoring potential risks

• Assuming the worst and working backwards

What is the speaker's overall view of interactions on Twitter?

• Mostly negative

• Mostly positive

• Completely neutral

• Entirely unpredictable