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Why are apologies considered important in communication?

• They make conversations longer.

• They are a sign of weakness.

• They help in avoiding conflicts.

• They are unnecessary in most situations.

In which scenario is an apology most likely needed?

• When you are feeling happy.

• When you have done something wrong.

• When you are meeting someone new.

• When you are giving a compliment.

What is a potential impact of a sincere apology on a relationship?

• It can make the relationship weaker.

• It always ends the relationship.

• It can strengthen the relationship.

• It has no impact on the relationship.

Which of the following is NOT a characteristic of an effective apology?

• Offering a solution.

• Blaming the other person.

• Acknowledging the mistake.

• Expressing regret.

What is a common mistake people make when apologizing?

• Listening to the other person's feelings.

• Using the word 'if' to question the impact.

• Taking full responsibility.

• Being sincere and direct.