RB Leipzig UCL Training

Why are apologies considered important in communication?

• They help to express gratitude.

• They can prevent misunderstandings.

• They are a form of greeting.

• They are used to end conversations.

In which situation is an apology most likely necessary?

• When you agree with someone's opinion.

• When you give someone a compliment.

• When you accidentally interrupt someone.

• When you arrive early to a meeting.

How can apologies impact relationships?

• They always lead to breakups.

• They can create more conflicts.

• They can strengthen trust and understanding.

• They are irrelevant to relationships.

What is a potential outcome of a sincere apology?

• Increased tension between parties.

• Resolution of conflicts.

• A need for further apologies.

• A decrease in communication.

Which of the following is NOT a benefit of apologizing?

• It guarantees forgiveness.

• It can make others feel valued.

• It can lead to personal growth.

• It can help mend relationships.