Transportation Department Warns Airlines About Refund Obligations

The Transportation Department received over 25,000 complaints about airline refunds during the COVID-19 pandemic, prompting a second enforcement notice to ensure airlines comply with refund rules. Transportation Secretary Elaine Chao emphasized the need for flexible customer service policies. The department also allowed airlines to reduce destinations due to decreased passenger traffic.

What was the primary reason for the increase in air travel complaints in March and April?

• Lost luggage

• Flight delays

• Overbooking issues

• Refunds for canceled flights

What action did the Department of Transportation take in response to the complaints?

• Reduced airport staff

• Released an enforcement notice about ticket refunds

• Issued a travel ban

• Increased flight prices

Who emphasized the need for flexible customer service policies during the pandemic?

• The Secretary of State

• The President

• Transportation Secretary Elaine Chao

• The CEO of a major airline

What measure did the Transportation Department announce to help airlines cope with reduced passenger traffic?

• Offering more in-flight services

• Hiring more staff

• Reduction in the number of destinations served

• Increase in ticket prices

Why were airlines allowed to reduce the number of destinations they serve?

• To improve customer service

• To deal with a decline in passenger traffic

• To manage financial losses

• To increase flight frequency