M&S make their stores safe to shop

The transcript discusses the excitement of reopening stores and the implementation of safety measures like social distancing and hand sanitizers. It highlights changes in customer experience, such as closed fitting rooms and contactless payments. The focus is on overcoming challenges and following government guidance to ensure safe operations. Examples of customer interactions are also provided.

What measures have been implemented in the store to ensure customer safety?

• Extended store hours

• Free masks for all customers

• Hand sanitizers and social distancing markers

• Free delivery for all purchases

What changes will customers notice in the store?

• Loyalty program updates

• Increased staff presence

• Closed fitting rooms and cafes

• New product lines

How is the store encouraging customers to pay?

• By setting up accounts

• With cash

• Using contactless payment methods

• Through online payment only

What is the store's approach to following safety guidelines?

• They create their own guidelines

• They follow government guidance

• They rely on customer feedback

• They consult with other retailers

What is the main focus of the store as it reopens?

• Reopening safely and offering a wide range of products

• Expanding to new locations

• Launching a new marketing campaign

• Reducing prices across all items