The video discusses the challenges faced during the initial reopening phase, highlighting a lack of public care. It notes improvements in public adherence to guidelines, particularly regarding face mask usage. The shop has a policy to offer masks and may refuse entry to those without them. The speaker anticipates a slow return to normalcy, possibly taking six months, and concludes with reflections on the situation.

What was a major issue faced by the staff during the busy phase?

• Lack of customer interest

• Overstaffing

• Lack of care shown by people

• Excessive stock

What change was observed on the first day of reopening?

• Increase in customer numbers

• No change in customer behavior

• Decrease in public care

• Improvement in public care

How does the shop handle customers who refuse to wear masks?

• They are allowed entry without masks

• They are offered masks and can be turned away if they refuse

• They are fined

• They are given a warning

What is the expected time frame for things to return to normal?

• In a year

• Immediately

• Within a month

• In about six months

What is anticipated to happen once restrictions on restaurants and pubs are eased?

• The city will remain quiet

• The city will become busier

• There will be no change

• The city will face another lockdown