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Why are apologies considered important in communication?

• They help to express gratitude.

• They can prevent misunderstandings.

• They are a form of entertainment.

• They are used to give compliments.

In which situation is an apology most likely necessary?

• When you have completed a task successfully.

• When you have unintentionally hurt someone's feelings.

• When you are celebrating a birthday.

• When you are giving a presentation.

How can apologies affect relationships?

• They can strengthen trust and understanding.

• They make relationships more formal.

• They are irrelevant to relationships.

• They always lead to arguments.

What is a potential outcome of not apologizing when necessary?

• Improved communication.

• Increased tension and conflict.

• Greater mutual respect.

• Enhanced teamwork.

Which of the following is a benefit of offering a sincere apology?

• It can lead to a promotion at work.

• It can help mend a broken relationship.

• It ensures you will never make a mistake again.

• It guarantees financial success.