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The video tutorial emphasizes the importance of focusing on the customer, highlighting strategies and approaches to ensure customer satisfaction and engagement.

What is the primary focus of customer-centric concepts?

• Maximizing profits

• Increasing market share

• Reducing costs

• Understanding customer needs

Which of the following is crucial for understanding customer needs?

• Ignoring feedback

• Analyzing market trends

• Focusing on competitors

• Reducing product quality

What is a key strategy for enhancing customer satisfaction?

• Offering discounts

• Improving product quality

• Increasing advertising

• Expanding product range

Why is it important to focus on customer satisfaction?

• To increase employee satisfaction

• To reduce production costs

• To expand globally

• To build customer loyalty

Which approach is least effective in understanding customer expectations?

• Analyzing customer feedback

• Engaging with customers

• Conducting surveys

• Ignoring customer complaints