What is the recommended approach when someone speaks negatively about you?
Protect Your Reputation

Interactive Video
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Business, Health Sciences, Biology
•
Professional Development
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Hard
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5 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Respond with similar negativity.
Confront the issue directly and apologize if necessary.
Wait for the issue to resolve itself.
Ignore the comments and move on.
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is the main idea behind 'loving your haters'?
To recognize their passion for your business.
To argue with them publicly.
To understand that they are indifferent.
To ignore them completely.
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
According to the video, what is the opposite of love?
Dislike
Anger
Indifference
Hate
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is a potential benefit of attempting to resolve issues publicly?
It will make all customers indifferent.
It will prevent any future criticism.
It guarantees that all critics will become advocates.
It shows customers that you are trying to do the right thing.
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What should you aim to do with your biggest detractor?
Publicly shame them.
Make them your advocate.
Avoid any interaction with them.
Ignore them completely.
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