Holiday Retail During the Covid-19 Pandemic

The video discusses current retail trends, highlighting increased consumer spending and the shift towards online shopping with curbside pickup due to supply chain constraints. It addresses concerns about returns, emphasizing retailers' efforts to streamline the process and reduce waste. The post-pandemic outlook suggests a blend of online and in-store experiences, with technology and AI playing a crucial role in enhancing customer service and reducing returns.

What percentage of consumers expect to spend more than last year during the holiday season?

• 20.1%

• 15.3%

• 10.5%

• 25.7%

What is a major concern related to increased online shopping?

• Higher delivery costs

• More returns

• Lack of product variety

• Longer delivery times

How are retailers making returns easier for consumers?

• Offering free shipping on returns

• Allowing returns at any store location

• Providing instant refunds

• Streamlining the process to get products back on shelves quickly

Which age group has shown a significant increase in online shopping post-pandemic?

• 35-44

• 25-34

• 55 and over

• 18-24

What role is data and artificial intelligence expected to play in the future of retail?

• Reducing product prices

• Enhancing customer service

• Driving greater sales and reducing returns

• Increasing store foot traffic