CLEAN : Chaos at COP26: Hundreds stuck in long queues to get into conference

Why are apologies considered important in communication?

• They are used to show superiority.

• They can mend relationships and resolve conflicts.

• They help in expressing gratitude.

• They are a way to avoid conversations.

Which of the following is NOT a reason to apologize?

• To acknowledge a mistake.

• To express regret for an action.

• To show indifference.

• To repair a relationship.

In which scenario is an apology most likely necessary?

• When you have completed a task successfully.

• When you unintentionally hurt someone's feelings.

• When you receive a compliment.

• When you are given a gift.

What is a potential outcome of a sincere apology?

• It can lead to further misunderstandings.

• It may worsen the conflict.

• It can strengthen the relationship.

• It often results in a loss of respect.

How can apologies affect conflict resolution?

• They can facilitate understanding and resolution.

• They often have no effect.

• They are irrelevant to conflict resolution.

• They can escalate the conflict.