Office Courtesy - Part 1

The video explores the importance of communication in the workplace through a dialogue between two colleagues, Ruth and Barbara. Barbara is unhappy with her job due to rude clients, while Ruth enjoys meeting new people. Ruth suggests that Barbara's negative experiences may reflect her own attitude. Barbara initially resists but later decides to try being more positive, realizing that her interactions might improve.

What is highlighted as an important part of a job in the introduction?

• Meeting deadlines

• Communication

• Teamwork

• Technical skills

Why does Barbara feel terrible about her job?

• She dislikes her work tasks

• Her boss is unkind

• The company policies are strict

• The people are rude and inconsiderate

What does Ruth suggest about how people respond to you?

• They are always rude

• They reflect your own attitude

• They are indifferent

• They are always friendly

What realization does Barbara come to after her nightmare?

• She should be nicer to people

• She needs a new job

• She should ignore rude people

• She should work harder

In the office scenario, what mistake does the secretary make?

• She is too blunt

• She is too formal

• She is too friendly

• She is too slow

What does the man waiting in the office suspect about the secretary?

• She is very efficient

• She is new to the job

• She is lying about Mr. Franklin's availability

• She is telling the truth

What does Barbara decide to do after her conversation with Ruth?

• Take a vacation

• Complain to her boss

• Look for a new job

• Continue with her job