Should You Stop Saying 'Like' and 'Um'?

The video explores the role and perception of filler words like 'um' and 'uh' in communication. While often seen as signs of nervousness or incompetence, research shows they are common across all ages and can be useful in conversations. Filler words can signal pauses for thought, honesty, or imprecision. Studies indicate that using some filler words can make speakers seem more natural, while using none can make them sound robotic. The video also highlights the importance of filler words in listening and their impact on communication effectiveness.

What is a common misconception about using filler words like 'um' and 'uh'?

• They are only used by young people.

• They always indicate a lack of confidence.

• They are a sign of intelligence.

• They are never used in professional settings.

How do filler words like 'um' and 'uh' function in conversations?

• They replace important words.

• They are used to end a conversation.

• They signal a pause for thought.

• They indicate a speaker is lying.

In what context are filler words like 'aha' and 'OK' particularly appreciated?

• While listening in conversations.

• In written communication.

• During a formal presentation.

• In mathematical discussions.

What was a key finding about telemarketers who used filler words?

• They were never successful.

• They were always less successful.

• They sounded more robotic.

• They were rated higher in competence.

What effect does focusing on a speaker's style have on the perception of filler words?

• It makes the speaker seem more eloquent.

• It eliminates the use of filler words.

• It increases awareness of filler words.

• It makes filler words less noticeable.