The video tutorial discusses becoming a PLUS Service Champion by being proactive, listening, understanding, and treating others as special. It emphasizes taking initiative, anticipating needs, and responding with empathy. The tutorial encourages going above and beyond in service to surprise and delight customers, ultimately making you a PLUS Service Champion.

What is the first element of being a PLUS Service Champion?

• Being reactive

• Being proactive

• Being judgmental

• Being indifferent

How can you become more proactive according to the video?

• By ignoring customer needs

• By anticipating people's needs

• By being judgmental

• By assuming what is wanted

What should you do to understand what is truly wanted?

• Respond with indifference

• Assume based on past experiences

• Find out by asking questions

• Ignore the requests

What is a key aspect of treating others as special?

• Being cold and distant

• Providing an emotional lift

• Ignoring their needs

• Being judgmental

What actions can make you a PLUS Service Champion?

• Being reactive, ignoring, misunderstanding, and being ordinary

• Being indifferent, inattentive, and uncaring

• Being judgmental and dismissive

• Being proactive, listening, understanding, and being special