Effective Listening Skills

The video discusses effective listening skills, emphasizing the importance of feedback. It covers nonverbal and verbal feedback, listening to the big picture, staying focused on the speaker, and taking action through follow-up. These strategies help improve listening by showing genuine interest and care.

What is the primary goal of providing nonverbal feedback while listening?

• To avoid eye contact

• To make the conversation about yourself

• To show genuine interest and attentiveness

• To distract the speaker

Which of the following is an example of verbal feedback?

• Making eye contact

• Saying 'I hear you'

• Nodding

• Smiling

Why is it important to focus on the big picture while listening?

• To ignore the speaker's emotions

• To focus on irrelevant topics

• To avoid getting caught up in details

• To make the conversation about yourself

What should you do to keep the conversation focused on the speaker?

• Keep your responses concise

• Make the conversation about yourself

• Interrupt frequently

• Avoid asking follow-up questions

How can you demonstrate that you care about the speaker after the conversation?

• Avoid any further contact

• Change the topic

• Follow up with them later

• Forget about the conversation