Sanger Institute respiratory virus testing and research

Why are apologies considered important in communication?

• They help in building trust.

• They are only necessary in formal settings.

• They are a sign of weakness.

• They make conversations longer.

In which situation is an apology most likely needed?

• When you are meeting someone for the first time.

• When you are happy.

• When you are giving a compliment.

• When you have done something wrong.

How can apologies affect relationships?

• They can strengthen bonds.

• They always lead to arguments.

• They have no effect on relationships.

• They make people dislike each other.

What is a potential outcome of not apologizing when necessary?

• Stronger friendships.

• Immediate forgiveness.

• Increased tension.

• Improved communication.

Which of the following is a benefit of a sincere apology?

• It makes you immune to criticism.

• It ensures everyone will like you.

• It guarantees you will never make a mistake again.

• It can lead to personal growth.