36 English Phrases For Professional Customer Service

This video tutorial provides 36 essential English phrases for professional customer service, focusing on call center interactions. It covers answering calls, greeting customers, handling complaints, transferring calls, gathering customer information, and managing angry customers. The tutorial emphasizes professionalism, calmness, and effective communication to ensure customer satisfaction.

What is a professional way to answer a customer service call?

• Hi, what do you want?

• Hello, who is this?

• Hey, what's up?

• Hello, [Company Name]. This is [Your Name] from customer service. How can I help you today?

If a customer has a problem and you are not the right person to help, what should you do?

• Ask them to send an email.

• Ignore their problem.

• Tell them to call back later.

• Transfer them to the appropriate department or person.

When gathering customer information, which of the following is a polite way to ask for their account number?

• What's your account number?

• Could you please give me your account number?

• I need your account number.

• Give me your account number.

What should you do after putting a customer on hold and returning to the call?

• Ask them to hold again.

• Apologize for the wait and thank them for holding.

• Immediately start discussing the issue.

• Ignore the fact that they were on hold.

How should you respond to a customer who is angry about a faulty product?

• Ask them to return the product without any assistance.

• Show understanding and offer to resolve the issue.

• Tell them it's not your problem.

• Ignore their complaint.

If you cannot resolve a customer's issue during the call, what is a professional way to handle it?

• Promise to call them back after checking with your manager.

• Ignore the issue.

• Ask them to email their complaint.

• Tell them to call back later.

What is a courteous way to end a customer service call?

• Hang up without saying anything.

• Say 'Goodbye' abruptly.

• Thank them for calling and wish them a good day.

• Tell them to call again if they have more questions.