Chatbots for Beginners: A Complete Guide to Build Chatbots - Overview of Chatbots: Rule-Based Chatbots

The video tutorial explains rule-based chatbots, focusing on their structure and functionality. It begins with an introduction to chatbots and their greeting process. The tutorial then describes how visitors can select between sales and support tracks. The sales track allows users to request emails, schedule meetings, and interact with sales. The support track involves qualifying questions to provide relevant articles or videos. The tutorial concludes with a summary of the tracks and how chatbots handle additional questions.

What is the first step a rule-based chatbot takes when interacting with a visitor?

• Requesting feedback

• Offering a discount

• Providing a greeting

• Asking for the visitor's name

Which of the following is NOT a function of the sales track in a rule-based chatbot?

• Scheduling a meeting

• Sending an email

• Providing technical support

• Connecting to sales representatives

In the support track, what does the chatbot use to understand the visitor's needs?

• Predefined scripts

• Additional qualifying questions

• Direct phone calls

• Social media analysis

What type of resources might a visitor receive in the support track after answering qualifying questions?

• Discount codes

• Articles and videos

• Live chat with an agent

• Personalized emails

What happens if a visitor asks a question outside the conventional rules of a rule-based chatbot?

• The chatbot redirects to a human agent

• The chatbot asks additional questions

• The chatbot provides a random response

• The chatbot ends the conversation