AI Takes Over Philippines Back Office Jobs

The video discusses the impact of AI on the Business Process Outsourcing (BPO) industry, which currently accounts for 1.7 million jobs and 8% of the GDP in the Philippines. AI tools are expected to transform many human-led processes into human-machine collaborations, potentially displacing up to 300,000 contact center roles in the next five years. While this shift poses a risk to jobs, it also creates opportunities for new roles such as AI trainers, quality assurance, and auditing. Workers have the chance to upskill and transition into these emerging roles. The impact of AI is not limited to the Philippines but is a global phenomenon affecting workers worldwide.

What percentage of GDP does the BPO industry contribute to?

• 5%

• 8%

• 12%

• 10%

How many contact center roles in the Philippines are predicted to be affected by AI within five years?

• 100,000

• 200,000

• 300,000

• 400,000

What was the impact of AI on a company mentioned in the transcript?

• No impact

• Increased their workforce

• Expanded their business

• Reduced their workforce by 300

Which new roles are expected to emerge due to AI integration in BPO?

• Data entry clerks

• Marketing specialists

• Customer service representatives

• AI trainers and quality assurance

What is the global implication of AI adoption in the BPO industry?

• It will only affect the Philippines

• It will create jobs worldwide

• It will displace workers globally

• It will have no significant impact