Tactics to Improve Electronic Communications

The video tutorial discusses the challenges of virtual negotiations, emphasizing the importance of emotional and psychological elements that are often lost in non-face-to-face interactions. It highlights the need to focus on emotions, build relationships, establish trust, and find common ground to facilitate effective negotiations. The tutorial also covers techniques like schmoozing and demonstrating reciprocity to enhance mutual understanding and acceptance, ultimately aiming to overcome the limitations of electronic communication compared to in-person negotiations.

Why is it important to focus on emotions during virtual negotiations?

• To avoid any emotional involvement

• To make the negotiation more formal

• To compensate for the lack of physical presence

• To ensure the other party feels intimidated

What is a key element in building a successful relationship in virtual negotiations?

• Avoiding any form of communication

• Focusing solely on your own goals

• Establishing a common understanding

• Ignoring the other party's emotions

How can trust be defined in the context of virtual negotiations?

• Believing the other party will act unpredictably

• Assuming the other party will act as you expect

• Ignoring the other party's actions

• Trusting only when actions are favorable

Why is finding common ground important in virtual negotiations?

• To make the negotiation more competitive

• To focus on areas of disagreement

• To establish a starting point for negotiation

• To avoid any form of compromise

What does demonstrating reciprocity in virtual negotiations involve?

• Ignoring the other party's actions

• Returning the respect and kindness shown to you

• Demanding more than you give

• Avoiding any form of mutual acceptance