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The video addresses the speaker's emotional state, clarifying that they are not angry, and emphasizes the importance of listening attentively.

What do you think the speaker means by saying 'No, I'm not mad'?

How might the tone of the speaker affect the listener's perception?

In what situations might someone feel the need to clarify that they are not mad?

Why do you think the speaker repeats the phrase 'Listen, listen, listen'?

What are some possible reasons for someone to ask others to listen multiple times?