How to Give Formal Performance Feedback: 8-step Feedback Process

The video outlines an eight-step process for giving formal performance feedback. It begins with setting the purpose and context of the meeting, followed by describing specific observations and discussing the consequences of the observed behavior. The process includes expressing feelings about the observations, listening to the feedback recipient's perspective, and collaboratively deciding on actions to take. The conversation is summarized, emphasizing support, and concludes with a follow-up to ensure the agreed actions are implemented. This structured approach aims to enhance performance feedback effectiveness.

In Step 7, what are the two main focuses of the summary you should provide?

What is the importance of following up after the feedback conversation?