CLEAN : Thomas Cook customers stranded at Tunisian airport

The transcript describes a frustrating experience at the airport where the speaker and others are unable to board a flight due to overbooking. Despite being promised a spot, they are left behind as others are prioritized. The speaker expresses uncertainty about future travel plans and considers seeking advice for the next steps.

How did the speaker describe the situation with the plane?

What action did the speaker plan to take regarding their situation?