William and Catherine meeting NHS 111 call centre workers

The video tutorial discusses various roles in health advisory, focusing on governance, clinical leadership, and workforce representation in Southeast London. It highlights the challenges of scheduling services amidst high demand and the importance of effectively handling patient calls and concerns. The tutorial provides insights into the experiences of healthcare professionals and their impact on patient care.

Who is responsible for governance in Southeast London?

• Morgan Meshes

• A clinical GP

• Nicolette Buxton

• A paramedic

What role does Morgan Meshes play in the healthcare team?

• Paramedic

• Clinical GP

• Patient care

• Governance

Approximately how many people does the healthcare team represent across London?

• 1000

• 1500

• 2500

• 2000

What is one of the main challenges currently faced by the healthcare team?

• Insufficient funding

• High volume of demand

• Technological issues

• Lack of staff

What is the emotional experience of the person who picks up the phone?

• Polarizing

• Excitement

• Indifference

• Confusion