Warby Parker Sees Growth in Customer Satisfaction

Neil Blumenthal, co-founder and co-CEO of Warby Parker, discusses the company's business fundamentals, investor relations, and the challenges of maintaining high customer satisfaction as the company scales. He contrasts fundraising in nonprofit and for-profit sectors, highlighting the structural challenges faced by nonprofits. Blumenthal also shares insights on Warby Parker's long-term vision and considerations for going public, emphasizing the importance of aligning with partners who believe in the company's mission.

What are some of the key metrics that Neil Blumenthal mentions regarding Warby Parker's business performance?

What is the significance of the Net Promoter Score mentioned by Neil Blumenthal?

What challenges does Neil mention about keeping customers happy as Warby Parker scales?

What does Neil say about the expectations of customers and how they have changed?

How does Neil Blumenthal compare fundraising for Warby Parker to fundraising for nonprofits?

What are Neil's thoughts on going public with Warby Parker?

How does Neil describe the impact of being a public company on leadership and performance?