PMP Certification Training - Case Study - 8

The video discusses an ecommerce company's expansion in the Asia Pacific region, highlighting challenges in people management as the workforce grows. It emphasizes the importance of emotional skills and resource management in project management. The video explains Tuckman's stages of team development and various conflict resolution techniques to improve team dynamics and project performance.

What is the main challenge faced by the ecommerce company as it expands?

• Financial constraints

• Marketing strategies

• People management

• Technical issues

Which skill is emphasized for project managers to improve team motivation?

• Marketing skills

• Technical skills

• Emotional skills

• Financial skills

What is the primary focus of project resource management in this context?

• Developing and managing the team

• Acquiring new technology

• Expanding market reach

• Reducing project costs

Which stage in Tuckman's model involves team members beginning to trust each other?

• Forming

• Norming

• Performing

• Storming

What is the 'withdraw or avoid' technique in conflict resolution?

• Pushing one's viewpoint

• Searching for a compromise

• Postponing the issue

• Emphasizing agreement areas

Which conflict resolution technique is considered a win-win situation?

• Collaborative problem solving

• Smooth accommodate

• Withdraw or avoid

• Force direct

In which phase does the team complete the work and move on from the project?

• Forming

• Storming

• Performing

• Adjourning