ChatGPT and Prompt Engineering With Advanced Data Analysis - Analyzing Net Promoter Score (NPS)

The video tutorial explains how to use CHAR GPT to analyze Net Promoter Score (NPS) data. It covers the basics of NPS, including the roles of promoters, detractors, and passives, and how to calculate the NPS score. The tutorial demonstrates feeding NPS data and its drivers into CHAR GPT for analysis, obtaining insights, and identifying focus areas for improvement. It also discusses the best visual representations for the data, emphasizing the importance of reducing repeat callers to enhance NPS.

How is customer loyalty measured using NPS?

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What is the main purpose of using the Net Promoter Score (NPS)?

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What question is typically asked to customers to determine their NPS rating?

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What do the ratings of 9 and 10 indicate in the NPS system?

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What are detractors in the context of NPS?

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What should a company's strategy be regarding promoters and detractors?

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What does a negative NPS score indicate about a company's customer base?

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What are the three factors influencing NPS mentioned in the text?

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What insights did ChatGPT provide regarding the analysis of NPS data?

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Why is it important to focus on repeat callers according to the analysis?

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