Power BI Masterclass - Tracking Open Customer Issues with Power BI DAX

The video tutorial explains how to track customer complaints using a running total in Power BI. It begins with importing data from an Excel file, followed by creating helper columns like custom and index columns. The tutorial then demonstrates how to visualize data and calculate running totals using these columns. Finally, it covers creating a DAX formula to compute running totals, emphasizing the use of the index column for cumulative calculations.

What is the purpose of creating a running total in the context of customer complaints?

Describe the process of importing data from Excel into Power BI as mentioned in the text.

What is the significance of the index column in calculating the running total?

Explain how to calculate the difference between open cases and closed cases.

What steps are involved in creating a custom column for the difference in Power BI?

How can you visualize the differences in customer complaints using Power BI?

What is the final outcome of calculating the running total based on the index column?