Ireland’s media minister announces new mechanism for complaints about social media companies

The transcript discusses the feasibility of implementing an individual complaints mechanism for online services, emphasizing that it should be available to those who have exhausted existing procedures. The introduction of such a mechanism should be phased, with a focus on protecting children. It is crucial that social media platforms maintain robust complaint handling processes. An expert group recommends systemic regulation through online safety codes to ensure consistent and effective complaint handling, which would support the individual complaints mechanism.

How should the introduction of the individual complaints mechanism be approached according to the recommendations?

What is the significance of having robust and effective processes for handling complaints in online services?