Intermediate German #4: Complaining

The transcript features two main parts. First, Lisa expresses her dissatisfaction with a store visit where no employees were present to assist her, and she later discovered them in the smoking area. The store manager apologizes and offers a voucher for her next visit. The second part involves a discussion about uncomfortable room conditions, including extreme temperatures and weather issues, highlighting the need for better climate control.

What did Mr. Kircher promise to do after hearing Lisa's complaint?

How did Lisa feel about the temperature in the room?