Scottish First Minister Nicola Sturgeon apologises to patients affected by NHS delays

The transcript discusses the winter crisis faced by NHS Scotland, highlighting a surge in demand and resource shortages. The Scottish Government's response includes apologies for delays and acknowledgment of staff efforts. Despite investments, challenges like flu and political debates over NHS management persist, with comparisons to NHS England.

In what ways are NHS staff in Scotland being affected by the current situation?

What are the main criticisms regarding the management of the NHS during the winter crisis?