Effective Communication: Recognizing and Responding to Different Types of Behavior

The video tutorial discusses various communication styles, including verbal trampling, passive, passive-aggressive, and assertive behaviors. It highlights the negative impacts of aggressive and sarcastic communication, while promoting assertive communication as a more effective approach. The tutorial provides practical tips for maintaining assertiveness, such as keeping a calm demeanor and addressing issues privately.

How can body language influence the effectiveness of communication?

What strategies can be used to maintain a calm demeanor during difficult conversations?