Battles continue to rage in border town as IS launch new offensive

The transcript features a brief apology, indicating a moment of regret or correction.

What do you think the speaker is apologizing for?

• A misunderstanding

• A mistake

• An accident

• None of the above

How does the tone of the speaker's apology come across?

• Sincere

• Sarcastic

• Indifferent

• Angry

In what situations do you think apologies are necessary?

• In personal relationships

• In professional settings

• In public speaking

• All of the above

What are some effective ways to deliver an apology?

• Being direct

• Using humor

• Avoiding eye contact

• Taking responsibility

Why might someone struggle to apologize?

• Fear of rejection

• Pride

• Lack of understanding

• All of the above