People being forced to make 'impossible choices' as energy bills fuel cost-of-living-crisis - Citizens Advice

The video discusses the growing concern over energy bills and the financial strain on individuals. It emphasizes the importance of contacting energy providers for support and highlights the government's critical role in providing a comprehensive support package. The video outlines three key outcomes for support, including targeted measures for those most in need, protection from severe consequences, and a large-scale response to the crisis. Personal stories illustrate the difficult choices people face, underscoring the urgent need for government intervention.

Why is it important for the government to provide support during the energy crisis?

What specific situation did the elderly lady face regarding her energy usage?