The Winter Weather Is Creating Havoc For Travelers

Southwest Airlines experienced a major system meltdown, leading to widespread flight cancellations, primarily in Denver and Chicago. Passengers faced significant delays and frustrations, with many unable to locate their luggage. The issues were exacerbated by an outdated scheduling system and a unique point-to-point crew structure. The Department of Transportation is investigating the situation. Southwest's CEO has apologized and announced plans to modernize their systems, while a website has been set up for passengers to claim expenses incurred during the disruptions.

What role is the federal government playing in the investigation of the flight cancellations?

What steps is Southwest Airlines taking to address the situation and improve their scheduling system?