Antony Jenkins Warns of Obsolescence for Banks

The transcript discusses the potential transformation in the banking industry, likening it to Uber's impact on taxis. It highlights the role of technology in simplifying banking, despite adding complexity and cost. Current trends like mobile banking and contactless payments are reducing traditional banking methods. The concept of a 'Kodak moment' is introduced, where technology makes existing methods obsolete, as seen with digital photography. Such transformations are expected in the next 5 to 15 years.

What does the speaker mean by 'Kodak moment' in relation to customer experience?

What impact has mobile banking had on branch traffic according to the speaker?