SEPA CEO Terry A'Hearn Discusses How His Company Responded to a Hack

The transcript details a cyber attack on Christmas Eve, focusing on the initial response, communication strategies, and decision-making processes. The organization chose not to pay the ransom, considering ethical and systemic implications. Recovery efforts included building a new IT system and enhancing cybersecurity measures. The discussion also highlights the importance of expert advice and stakeholder communication during crises.

What lessons were learned from the ransomware attack regarding cybersecurity?

What was the impact of the cyber attack on the organization's IT systems?

In what ways did the organization adapt its business model following the attack?

How did the organization ensure the well-being of its staff during the crisis?