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The video provides a brief introduction to customer service, highlighting its importance and key concepts. It serves as an overview for understanding the basics of customer service and its role in business.

Why is customer service considered crucial for businesses?

• It helps in reducing product costs.

• It enhances customer satisfaction and loyalty.

• It decreases the need for marketing.

• It eliminates the need for sales teams.

Which of the following is a key skill for effective customer service?

• Effective communication

• Technical expertise

• Financial management

• Product design

What is a common challenge faced in customer service?

• High employee turnover

• Limited office space

• Lack of product innovation

• Excessive marketing costs

How can businesses overcome challenges in customer service?

• By ignoring customer feedback

• By investing in employee training

• By increasing product prices

• By reducing customer interaction

What is the impact of good customer service on a business?

• It leads to higher customer retention.

• It increases the number of complaints.

• It reduces the need for quality control.

• It decreases employee satisfaction.