CLEAN : Syrian refugees celebrate Kurdish fighters success in Kobane

What is the primary purpose of an apology?

• To acknowledge a mistake

• To express gratitude

• To ask for a favor

• To give a compliment

In which situation might an apology be necessary?

• When you win a game

• When you interrupt someone

• When you meet someone new

• When you receive a gift

Why is it important to apologize in communication?

• To build trust

• To confuse others

• To show weakness

• To avoid conversation

Which of the following is NOT a reason to apologize?

• To take responsibility

• To mend a relationship

• To express regret

• To show indifference

What can be a result of a sincere apology?

• Increased tension

• Improved relationships

• Loss of respect

• Misunderstanding