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The video tutorial introduces trainees to the store's routine, focusing on roles such as saleswomen, section heads, and assistant buyers. Trainees are sent out as comparison shoppers to learn about rival stores and their merchandise. They act as scouts, noting materials and prices for comparison. The tutorial also covers customer interaction, including handling inquiries about product guarantees and pricing.

What is one of the initial tasks for new employees in the store?

• Managing the cash register

• Becoming familiar with the store's routine

• Designing store layouts

• Handling customer complaints

What is the primary role of a comparison shopper?

• To train new employees

• To gather information on rival stores' merchandise and prices

• To manage inventory

• To sell products to customers

How does a comparison shopper gather information?

• By conducting surveys

• By visiting rival stores and observing

• By attending trade shows

• By reading online reviews

In the customer service interaction, what was the shopper concerned about?

• The brand of the housedresses

• The price and shrinkage guarantee of the housedresses

• The size availability

• The color of the housedresses

What was the shopper's budget for the housedresses?

• $25

• $20

• $15

• $10