Soundbite on Debenhams closing down

The video discusses the speaker's observations and frustrations with a franchise store's untidiness and organization. It compares shopping in franchises to charity shops, highlighting the inconvenience of finding items. The speaker notes that while the quality of items has improved since the store became a franchise, it may alienate some customers due to higher prices.

What is the main reason the speaker finds franchise stores frustrating?

• They are too expensive.

• They are not well-organized.

• They have poor customer service.

• They lack variety in products.

What type of stores does the speaker prefer over franchise stores?

• Online retailers

• Luxury boutiques

• Charity shops

• Department stores

How does the speaker feel about the quality of items in Debenhams after it became a franchise?

• The quality has improved.

• The quality is inconsistent.

• The quality has remained the same.

• The quality has decreased.

What is a potential downside of the improved quality in franchised stores according to the speaker?

• It results in longer wait times at checkout.

• It makes the stores less accessible to some customers.

• It attracts too many customers.

• It leads to a decrease in product variety.

Why might some customers be alienated by the changes in franchised stores?

• They prefer shopping online.

• They dislike the new store layout.

• They are not willing to spend a lot of money.

• They are looking for more luxury items.