Hospital in Wuhan

The transcript consists of a brief apology directed at Paula, indicating a moment of communication.

Why are apologies considered important in communication?

• They are unnecessary in most situations.

• They are a sign of weakness.

• They help in building trust.

• They make conversations longer.

In which scenario is an apology most likely needed?

• When you are meeting someone for the first time.

• When you are feeling happy.

• When you are giving a compliment.

• When you have done something wrong.

What is one potential impact of a sincere apology on a relationship?

• It has no impact at all.

• It can make the relationship weaker.

• It can cause more arguments.

• It can strengthen the bond.

Which of the following is NOT a reason to apologize?

• To make someone feel guilty.

• To restore trust.

• To express regret.

• To acknowledge a mistake.

How can apologies aid in conflict resolution?

• By acknowledging the issue and showing willingness to make amends.

• By avoiding communication.

• By ignoring the issue.

• By escalating the conflict.