On This Day: 6 March 1965

Why are apologies considered important in communication?

• They are unnecessary in most situations.

• They help in building trust.

• They make conversations longer.

• They are a sign of weakness.

In which scenario is an apology most likely needed?

• When you want to end a conversation.

• When you are trying to avoid someone.

• When you have unintentionally hurt someone.

• When you have done nothing wrong.

What is a potential outcome of a sincere apology?

• It can lead to more misunderstandings.

• It can strengthen relationships.

• It can worsen the conflict.

• It can make the other person angrier.

Which of the following is NOT a reason to apologize?

• To acknowledge a mistake.

• To manipulate someone's feelings.

• To mend a broken relationship.

• To express regret for an action.

How can apologies affect conflict resolution?

• They can create new conflicts.

• They can facilitate understanding.

• They can delay the resolution.

• They can escalate the conflict.