Day two of the Post office inquiry

The transcript discusses the dissatisfaction with a copy-pasted apology from the post office. The speaker emphasizes the need for a personalized apology and expresses frustration over the post office's refusal to admit liability. The conclusion highlights the inadequacy of the received letter.

Who are the individuals mentioned at the beginning of the transcript?

• A team of coworkers

• A group of friends

• The post office staff

• Lorraine, Noel, and their families

What aspect of the apology from the post office does the speaker find lacking?

• The personalization of the apology

• The timing of the apology

• The language used in the apology

• The length of the apology

What does the speaker wish the post office would admit?

• Their mistake

• Their success

• Their new policy

• Their financial status

How many letters did the speaker receive from the post office?

• No letters

• Three letters

• One letter

• Two letters

What is the speaker's main grievance with the post office's response?

• The lack of liability admission

• The speed of delivery

• The cost of postage

• The color of the envelope