King Charles III and Camilla entering City Chambers

Why are apologies considered important in communication?

• They make conversations longer.

• They are only necessary in formal settings.

• They are a sign of weakness.

• They help in building trust.

In which scenario is an apology most likely needed?

• When you are giving a compliment.

• When you are meeting someone for the first time.

• When you are feeling happy.

• When you have done something wrong.

What is a key element of delivering an effective apology?

• Being vague about the mistake.

• Blaming others for the situation.

• Taking responsibility for your actions.

• Ignoring the feelings of the other person.

How can apologies impact relationships?

• They can create more conflicts.

• They can strengthen the bond between people.

• They are irrelevant to relationships.

• They always lead to misunderstandings.

What role do apologies play in conflict resolution?

• They make conflicts more complicated.

• They help in resolving conflicts.

• They have no effect on conflicts.

• They escalate the conflict.