Rail Passengers hit with Big Fare Hikes

The video discusses the increase in train fares in 2011, highlighting how rail operators target busier routes for higher fare hikes. It compares fare changes on different routes and explains the strategies used by rail companies. Public reactions to these increases are mixed, with some expressing shock and others understanding it as a business move. The government justifies the fare hikes as necessary for funding rail improvements and controlling Network Rail's inefficiencies, with further increases expected until 2015.

What improvements in train service quality are mentioned in the text?

What is the government's justification for the fare rise based on the retail price index?