King Charles attends BITC 40th anniversary event

Why are apologies considered important in communication?

• They are only necessary in formal settings.

• They are a sign of weakness.

• They help in building trust.

• They make conversations longer.

In which scenario is an apology most likely needed?

• When you are giving a presentation.

• When you are meeting someone new.

• When you are feeling happy.

• When you have done something wrong.

What is one potential impact of a sincere apology?

• It can worsen the conflict.

• It can make you appear insincere.

• It can lead to more misunderstandings.

• It can strengthen relationships.

Which of the following is NOT a benefit of apologizing?

• Building trust.

• Improving communication.

• Resolving conflicts.

• Creating more arguments.

How can apologies affect relationships?

• They can make relationships more formal.

• They can enhance mutual respect.

• They can create distance.

• They can lead to more frequent conflicts.