Don't make promises that are too hard to keep

The speaker reflects on the early days of their business in the UK, where they initially promoted staff based on loyalty rather than ability. This decision led to challenges as the business grew, with team members struggling in their roles. The speaker acknowledges the mistake and suggests that, in hindsight, they would have recruited externally for certain positions to ensure the right fit for the roles. The video emphasizes the importance of evaluating team capabilities and making strategic recruitment decisions.

What challenges did the speaker face as the business began to grow?

What would the speaker have done differently regarding recruitment?