Handling Difficult Emotional Reactions During Feedback Conversations

The video discusses how to handle emotional reactions when giving feedback. It highlights common emotions like anger, shock, and upset, and advises against ending conversations abruptly. Instead, it suggests allowing the person to express their feelings and taking responsibility if necessary. The video emphasizes listening and understanding to help reduce emotional tension, and advises staying calm to manage the situation effectively.

What emotions might a person feel when receiving feedback?

Why is it important to let the other person express their feelings during feedback?

What should you do if the other person feels justified in their emotional response?

How can you help the emotional temperature drop during a feedback conversation?

What is the main point to remember when handling strong emotions during feedback?