CLEAN : Relatives of murdered British backpackers are deeply distressed

The transcript discusses a family's distress during a challenging time, emphasizing the importance of support and direct communication with the police. It highlights the family's request for media privacy and addresses the confusion and frustration surrounding the situation. The transcript concludes with a discussion on resolution and future steps for the individual involved.

What does the speaker express gratitude for in their communication with the family?

What feelings does the speaker convey about the current situation and the family's distress?